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Photo and video
equipment repair

How to deliver damaged equipment?

Your device is broken and you need a fast service delivery?
Choose the preferred delivery method and follow the instructions.

Automatic arrangement of courier services


Select this option if you would like to send your equipment by UPS courier company. You will be asked to complete a short form to arrange an automatic courier delivery.

In person


Select this option if you would like to personally deliver your damaged equipment to our service centre in Warsaw

Individual arrangement of courier services


Select this option if you would like to send your equipment by post or courier company and deal with all formalities on your own.
The equipment can be delivered in person to our Service Centre at Żytnia 15 in Warsaw.

! Please bring your equipment without any accessories not related to the submitted fault.

! If your equipment is still within warranty period, please bring the warranty documents with you.
 
Address:
Żytnia 15 St., 01-014 Warsaw
phone 22 379 20 90
opening hours:
Monday-Friday 09:00-17:00



For detailed contact information, please visit Contact tab at the top of the screen.
Ordering courier
services
Address
details
Equipment
data
Summary

Repair details


Manufacturer*
Model of the equipment*
Serial number*
Description of the fault or damage (0/2000 characters)*




Allowed formats: pdf, jpg, png, gif / 5 MB max / up to 3 files


Select the type of repair:*



Warranty repair

Pre-sale repair


A proof of purchase is required - please add it to the parcel. Please add an invoice from the distributor to the parcel.

Please include the date of the purchase as shown on the receipt*

*required fields

Sender details

the package will be picked up from this address






* field required
** automatic delivery within the territory of Poland. If you would like to send an equipment to a different country, please contact us by phone to discuss the details.

Automatic UPS delivery




Total weight (kg) *
Dispatch date *
UPS arrive time (FROM) *
UPS arrive time (TO) *

The cost for one-way parcel delivery for parcels under 5 kg is 15.90 PLN (incl. VAT). COD fee is 9.90 PLN (incl. VAT). All shipments are insured up to the value of 50 000 PLN.

*fields required

Summary




Please make sure that all the information is correct*, then click SUBMIT ORDER. After that, service order will be placed in Proclub system, as well as an order to collect a parcel in UPS system.

! Please do not attach any accessories that are not related to the submitted fault. Our company does not take responsibility for such accessories.

* To edit your details, please click relevant section above the summary.

Your service order has been submitted



Thank you for placing service order. A confirmation has been sent on your e-mail address.

Courier will pick up the parcel on chosen date. Upon receiveing the parcel, we will notify you by an e-mail containing an order number of your repair.

We ask for printing the shipping label and the confirmation and attach both to the parcel.


Print the shipping label Print the confirmation


! Please make sure that your equipment is safely packed for transportation (in original box or paperboard with fillers).

! Please do not attach any accessories that are not related to the submitted fault. Our company does not take responsibility for such accessories.

Please make sure that the parcel sent by UPS includes all required documents and completed order form. Please fill out the delivery note in the following way:


Section 1: Sender's name and address

Section 2: Customer's number, recipient's address and contact telephone number:
 
0RX710
Patryk Doliński
phone 22 379 20 90
Proclub
Żytnia 15 St., 01-014 Warsaw


Section 3: Please tick RECIPIENT

Section 4: Please tick EXPRESS SAVER

Section 5: Please indicate a total weight of parcel - up to 5 kg for cameras and camcorders.

! Please leave any additional fields unticked. Ticking non-standard fields on the list such as "EXPRESS PLUS" will result in charging the Customer for an additional service.

The cost for one-way parcel delivery for parcels under 5 kg is 15.90 PLN (incl. VAT). COD fee is 9.90 PLN (incl. VAT). All shipments are insured up to the value of 50 000 PLN.

UPS courier company contact:
phone 22 534 00 00

ups.com.pl