PlayStation Service

We provide comprehensive servicing for the latest generation of PlayStation consoles. Our team specializes in the diagnosis and repair of mechanical and electronic faults, including: HDMI port replacement, power supply repair, optical drive replacement, cooling system cleaning, and resolution of system software issues.

Each request is subject to individual assessment, and a detailed repair quote is presented to the Customer prior to the commencement of service works. All services performed are covered by our warranty. Before sending in your console, please read the terms and conditions below and back up any data stored on the drive - the repair process may involve formatting the drive. Please also remove any accessories and additional SSD drives.

Important information before submitting a request

1. Under this Guarantee, SIEE may elect at its option to repair or replace the Product or a component of the Product within 21 days of receiving the defective Product from you. All replaced Products and / or components shall become the property of SIEE.
2. Repair or replacement may involve installation of the latest software or firmware updates for the Product
3. SIEE reserves the right to reject a claim under this Guarantee where
   1. any official seal and/or the serial number on the Product has been damaged, altered, defaced or removed; and/or
   2. there is evidence that any attempt (successful or otherwise) has been made to open or remove the casing of the Product, and SIEE determines in its reasonable discretion that any act or omission (including any maintenance or repair or attempted maintenance or repair carried out other than by a SIEE-authorised service facility) has caused damage to the Product.
   3. there is evidence that any attempt (successful or otherwise) has been made to disassemble Product, unless authorised in the manual.
4. Products with Removable Hard Disk Drive ("HDD")
   1. Products with a removable HDD must be returned with the original HDD when arranging for warranty service under this Guarantee;
   2. Repair or replacement of the Product will involve reformatting that HDD;
   3. You understand and agree that reformatting of the HDD will result in loss of your stored data, files and software. To avoid loss of any software, data or files which you wish to retain, before submitting the Product with the HDD for guarantee service you should, where possible, back these up and remove them from the HDD. Signing out of your account for PlayStation® on your PlayStation® console will help protect any information you consider confidential;
5. Products with a Solid State Drive (“SSD”)
   1. Repair or replacement of the Product will involve reformatting that SSD;
   2. You understand and agree that reformatting of the SSD will result in loss of your stored data, files and software. To avoid loss of any software, data or files which you wish to retain, before submitting the Product for guarantee service you should, where possible, back these up and remove them from the SSD. Signing out of your account for PlayStation® on your PlayStation® console will help protect any information you consider confidential;
   3. Products that have been fitted with additional SSD will need to be returned without the additional SSD when arranging for warranty service under this Guarante;
6. To avoid damage to or loss or erasure of other removable data storage media,peripherals, accessories or non-original components, you must remove them before submitting the Product for Guarantee service.
7. For limited editions, the repair time may be extended.

Further information regarding the warranty terms can be found at Warranty or Guarantee for repaired or replaced product.

To submit your equipment for servicing, please complete the form below along with a detailed description of the fault