PlayStation Service Support – Poland
Authorized PlayStation Service Partner

Proclub is the authorized service partner for PlayStation products in Poland, providing support for manufacturer warranty claims and paid out-of-warranty service.

Warranty status is verified individually for each product based on:

• Product serial number check in the official PlayStation RMA system;
• Date of first product activation;
• Date of purchase (receipt);

The status visible in the RMA system is the decisive factor for service eligibility.

Warranty Status

1. In Warranty (IW) - 12 months from product activation

If your product is within the manufacturer warranty period, Proclub can:

► verify your claim;
► perform visual inspection;
► process the warranty service;
► provide a repair where applicable under SIE guidelines;

Applicable product categories:

• PlayStation 5 consoles (PS5)
• PlayStation VR2 (PSVR2)
• Accessories (not applicable to retail – retail goes through their own channel)

2. Out of Warranty (OOW) - After 12 months from activation. Paid Repair Service

If your product is outside the manufacturer warranty period, but still within the statutory consumer rights period (24 months from purchase), please contact the retailer where the product was originally purchased. The retailer remains responsible for handling claims under applicable local consumer law.

Proclub can also provide paid repair service for:

• Consoles & PSVR2

Paid service is available for products outside the manufacturer warranty period. The actual age of the console does not affect service eligibility.

Important Information

► Proclub provides manufacturer warranty service only for eligible In-Warranty Consoles, PSVR2 and accessories.. In the case of accessories, Retailers remain responsible for all consumer claims within statutory warranty;
► Warranty eligibility is determined exclusively via the official PlayStation RMA system;
► Consoles, PSVR2 & accesorries - Retailers remain responsible for statutory consumer claims between 12 and 24 months from purchase;
► All product Out of Warranty - Paid repair service is handled directly between the consumer and Proclub;

Before shipping

► To avoid damage to or loss or erasure of other removable data storage media, peripherals, accessories or non-original components, you must remove them before submitting the Product for warranty service.
► Products that have been fitted with additional SSD will need to be returned without the additional SSD when arranging for warranty service under this warranty.
► To avoid loss of any software, data or files which you wish to retain, before submitting the Product for warranty service you should, where possible, back these up and remove them from the SSD. Signing out of your account for PlayStation® on your PlayStation® console will help protect any information you consider confidential.

Read the packing instructions

Further information regarding the warranty terms can be found at Warranty.

To submit your equipment for servicing, please complete the form below along with a detailed description of the fault.